Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, mailing address, service address, email address, and phone number
• Service details: description of items to be removed, property access information, photos you choose to share, and special instructions
• Payment information: processed through our third-party payment processor; we do not store full credit or debit card numbers on our systems
• Communications: records of phone calls, text messages, emails, and online chat exchanges with our team
• Website usage: standard web log information such as IP address, browser type, pages visited, and referring website, collected automatically when you visit our site

How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule services, dispatch crews, and complete junk removal or dumpster rental jobs
• Send appointment confirmations, driver arrival notifications, job completion updates, and invoices
• Process payments and maintain billing records
• Respond to questions, complaints, and service requests
• Send occasional promotional messages about seasonal services, discounts, and new offerings (you may opt out at any time)
• Comply with legal obligations and enforce our terms of service
• Improve our website, services, and customer experience

SMS / Text Messaging

When you provide your phone number through our website booking form, by phone, or in person, you may consent to receive SMS text messages from Trash Help of North Florida.

Message frequency: varies based on your service activity.

Costs: message and data rates may apply per your wireless carrier plan.

How to opt out: reply STOP to any text message at any time. You will receive one confirmation message and no further texts.

How to get help: reply HELP to any text message, or contact us at the phone number or email below.

Information sharing: we do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. Phone numbers collected for SMS purposes are used only by Trash Help of North Florida and the service providers we use to deliver messages on our behalf.

How We Share Information

We share information only as needed to operate our business and only with parties bound by confidentiality or contractual obligations. Specifically:

• Service providers: payment processors, scheduling and dispatch software, customer relationship management (CRM) platforms, SMS delivery providers, and similar vendors that help us run the business
• Legal requirements: when required by law, subpoena, court order, or to protect the rights, property, or safety of Trash Help of North Florida, our customers, or others
• Business transfers: in connection with a merger, acquisition, or sale of business assets, in which case the acquiring party will be bound by this policy or provide notice of changes

We do not sell your personal information to third parties. We do not share your information with third parties for their independent marketing purposes.

Data Retention

We retain customer records, including contact information, service history, and SMS opt-in records, for the duration of the customer relationship and for a reasonable period afterward to comply with tax, legal, and regulatory requirements. SMS consent records are retained for at least four years after the last message sent, consistent with applicable telecommunications recordkeeping standards.

Your Choices

• SMS: opt out at any time by replying STOP to any text message
• Marketing email: unsubscribe using the link at the bottom of any marketing email
• Access and correction: contact us to request a copy of the personal information we hold about you, or to request corrections to inaccurate information
• Deletion: contact us to request deletion of your personal information, subject to records we are required to retain by law

Security

We use commercially reasonable physical, technical, and administrative safeguards to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Material changes will be posted on this page, and where appropriate we will notify you by email or text message.

Contact Us

Questions about this Privacy Policy or our data practices? Reach out: